Manager Gambling & Associations
Job No:
AGDSA630
Location:
Adelaide
Closing Date: 11:30pm, Wednesday 1st September 2021
Eligibility: Open to Everyone
Location: Adelaide CBD
Classification: ASO7
Salary Range: $101,859 - $110,107
Duration: Up to 12 months
iWorkforSA Reference: 450519
Are you a strong decision maker with the drive to lead a team operating in a complex and diverse legislative framework?
Do you enjoy developing high-performing, customer-centric, operational teams?
About the Opportunity
An exciting 12 month opportunity exists for a people manager, preferably with experience in a legislative or regulatory environment, to join Consumer and Business Services (CBS) and lead the Gambling and Associations team.
The Manager Gambling and Associations is responsible for:
- Administering a range of complex and politically sensitive legislation within the gambling legislative framework
- Licensing of major lottery and trade promotion lottery activities
- Managing gambling barring services and providing strategic direction and oversight of projects aimed at minimising gambling harm
- Liaising with industry stakeholders and interstate and Commonwealth regulators
- Registration and monitoring governance requirements of incorporated associations, charities and cooperatives
- Oversight of technical approvals and prudent advice for games and gaming machines.
The Manager Gambling and Associations also plans, develops, and implements customer service strategies and programs in accordance with CBS’ goals and priorities and leads and manages the performance of a diverse team of staff.
Role highlights:
- Provide expert written and verbal advice on registering and licensing risks, issues and operational matters being undertaken within the business unit and ensure compliance with government and agency policies, standards, and guidelines
- Key contact for stakeholder relationships
- Oversee and ensure the prudent technical assessment and management of approvals in accordance with relevant legislation and CBS policies
- Working closely with the CBS Compliance & Enforcement Team where licencing breaches are identified
- Managing the process of voluntary and involuntary barring in accordance with relevant legislation
- Plan, develop and oversee the implementation of effective processes to appropriately register associations and charities and ensure their compliance with relevant legislation
We want to hear from you if you have:
- Experience in leading and inspiring a diverse team of customer service officers, assessors and technical experts
- The ability to improve customer outcomes and develop policies and procedures to assist staff in maintaining high levels of customer service
- Practical experience in interpreting and applying legislation administered by the Commissioner and other relevant legislation
- Demonstrated ability to provide high quality advice to a broad range of stakeholders relating to complex technical and/or legislative matters
- Excellent communication skills to develop and maintain working relationships with key industry representatives and interjurisdictional groups
About Consumer and Business Services
Consumer and Business Services (CBS) employs around 200 staff and our primary purpose is to facilitate business, protect consumers and record life events. CBS currently comprises eight branches, with two points of executive oversight.
CBS constitutes a large part of South Australia’s business/consumer regulatory system and is the regulator for many businesses and professions.
CBS’ strategic goals are to:
- Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers
- Look after each other – fostering an engaging, positive and healthy work environment
- Look after our customers – ensuring an informative, consistent and responsive service
- Find better ways of working – through improved services and information.
For more information about the Attorney-General’s Department and also Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.
Click here to download the Job and Person Specification
Click here to download the Job Application Pack
Click here to download the Pre-Employment Declaration
Click here to download the Privacy Information Disclaimer
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be will provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
- A flexible approach to working hours and the taking of recreational leave is essential with some out of hours work being required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions below.
For further information about this opportunity that is not covered above please contact Zoe Thomas, Assistant Director Licensing by email zoe.thomas@sa.gov.au or phone (08) 8204 9502.
All applications must be submitted by answering the questions below and following the prompts in the next page to attach the relevant documents.
You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.
The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Please note: Application intake closes 11:30pm, Wednesday 1st September 2021.