Collections Officer
Job No:
AGDSA592
Location:
Adelaide
Closing Date: 11:30pm, Friday 18th June 2021
Eligibility: Open to Everyone
Location: Adelaide CBD
Classification: ASO2
Salary Range: $55,315 - $59,503
Duration: Up to 12 months
iWorkforSA Reference: 440595
About the Opportunity
The Fines Enforcement and Recovery Unit is responsible for the effective collection and enforcement of overdue fines and other debts owed to the state.
The Collections Officer will be responsible for providing effective resolution and collection of unpaid debts from clients through the provision of high quality, professional and customer focused client contact for a largely inbound contact centre managing up to 2000 interactions per day. The Collections Officer is responsible for acting as a point of contact and providing prompt, accurate information and issue resolution services; responding to client requests for assistance in managing their debt; assessing clients' situations and establish suitable arrangements, extensions or remedial actions to obtain payment; receipting, processing and securing funds received from clients over the phone and online.
The successful candidate will have:
- Experience in providing a high level of customer service in a fast paced, real-time, client contact or team environment
- Experience in handling cash and managing electronic payments
- Experience in working with multiple technology applications concurrently
For more information about the Attorney-General’s Department and also Fines, please visit https://www.agd.sa.gov.au/ and http://www.fines.sa.gov.au/.
Click here to download the Job and Person Specification
Click here to download the Job Application Pack
Click here to download the Privacy Information Disclaimer
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be will provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
- May be required to work in Adelaide or Port Adelaide.
- Some out of hours work may be required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions below.
For further information about this exciting opportunity that is not covered by this website please contact Kristen Harris, Team Leader on 8444 3029 or Kristen.Harris2@sa.gov.au.
All applications must be submitted by answering the questions below and following the prompts in the next page to attach the relevant documents.
You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.
The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Please note: Application intake closes 11:30pm, Friday 18th June 2021.