Service Desk Officer
Job No:
AGDSA581
Location:
Adelaide
Closing Date: 11:30pm, Monday 17th May 2021
Eligibility: Open to Everyone
Location: Adelaide CBD
Classification: ASO2
Salary Range: $55,315 - $59,503
Duration: Up to 12 months
iWorkforSA Reference: 436731
About the Opportunity
The ICT Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.
The Service Desk Officer is responsible for supporting business operations by providing customer focussed, first level ICT support, and effective ICT incident resolution. This position will additionally undertake varying service request fulfilment and administrative duties, such as the creation of network accounts, and the provision of standard software and hardware to AGD customers (according to defined policies and processes).
The successful applicant will:
- Deliver high quality internal and external customer service.
- Effectively manage their own performance requirements to achieve work outcomes.
For more information about the Attorney-General’s Department and also ICT Services, please visit https://www.agd.sa.gov.au/.
Click here to download the Job and Person Specification
Click here to download the Job Application Pack
Click here to download the Privacy Information Disclaimer
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be will provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
- This role may be required to work inside Forensic Science SA buildings where forensic evidence is tested. If required, the incumbent must provide a reference DNA sample so that their DNA profile can be generated and stored on a Quality Assurance Register. The register compares reference profiles against profiles generated in casework and monitors for the possibility of contamination.
- Participate in a Service Desk roster providing services from 8am to 5pm Monday to Friday. Some out of hours work may be required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions below.
For further information about this exciting opportunity that is not covered by this website please contact Dale Scott, Manager ICT Service Delivery, via Dale.Scott@sa.gov.au.
All applications must be submitted by answering the questions below and following the prompts in the next page to attach the relevant documents.
You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.
The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Please note: Application intake closes 11:30pm, Monday 17th May 2021.