Senior Community Access Officer
Job No:
AGDSA580
Location:
Adelaide
Closing Date: 11:30, Friday 21st May 2021
Eligibility: Open to Everyone
Location: Adelaide CBD
Classification: ASO3
Salary Range: $63,681 - $67,868
Duration: Up to 31st December 2021
iWorkforSA Reference: 436697
About the Opportunity
The South Australian Civil and Administrative Tribunal (SACAT) is a quasi-judicial tribunal that considers applications and disputes about civil and administrative matters.
The primary purpose of the Senior Community Access Officer is to manage complex applications to the South Australian Civil and Administrative Tribunal (SACAT), from lodgement until completion. The role of Senior Community Access Officer is customer facing. The Senior Community Access Officer provides a high level of quality support services that contributes to the effective operations of SACAT.
The successful applicant will:
- Adapt quickly to changing and emerging priorities.
- Effectively manage conflict and escalates when appropriate.
- Critically evaluate issues and ensures solutions are practical and achievable.
Duties and Responsibilities include but are not limited to:
- Client Contact Services; such as
- Assisting applicants who cannot use the online application form to completion; and
- Providing current and accurate information to users on all types of applications, with consideration to each individual case
- Case Management; such as:
- Managing allocated applications from lodgement until completion; and
- Ensuring that all case files are kept up to date and all relevant information is included.
- Contributing to an effective team environment; such as:
- Providing informal mentoring to Community Access officers
For more information about the Attorney-General’s Department and also the South Australian Civil & Administrative Tribunal, please visit https://www.agd.sa.gov.au/ and http://www.sacat.sa.gov.au/.
Click here to download the Job and Person Specification
Click here to download the Job Application Pack
Click here to download the Privacy Information Disclaimer
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be will provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
- May be required to move to a different role or location as required.
- Undertake intra or interstate travel which may necessitate overnight absences.
- Adhere to the values of SACAT – Respect, Service, Fairness and Collaboration Work outside of the normal hours of work.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions below.
For further information about this exciting opportunity that is not covered by this website please contact Dona Attard, Deputy Registrar Community, on 08 7424 7103 or Dona.Attard@sa.gov.au.
All applications must be submitted by answering the questions below and following the prompts in the next page to attach the relevant documents.
You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.
The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Please note: Application intake closes 11:30pm, Friday 21st May 2021.