ASO4 Customer Service Temporary Pool

Job No: AGDSA495
Location: Adelaide

Closing Date: 11:30pm, Sunday 31st January 2021

Eligibility: Open to Everyone

Location: Adelaide CBD

Classification: ASO4

Salary Range: $72,135 - $75,616

iWorkforSA Reference: 395492

 

 

About the Public Trustee


The Office of the Public Trustee was established in 1881 and is constituted under the provisions of the Public Trustee Act 1995.
The role of the Public Trustee is to provide eligible South Australians with access to Will making services, powers of attorney preparation and deceased estate and trust administration. Public Trustee also has a role in managing the financial affairs of those people in the community who lack the capacity to manage their own affairs as determined by the courts, the South Australian Civil and Administrative Tribunal (SACAT) or through activation of powers of attorney.
The Public Trustee is a separate agency within the broader departmental organisation of the Attorney-General’s Department.

About the Opportunity

The Public Trustee is looking to establish a temporary pool of candidates who express an interest in filling a temporary role when they arise within the Public Trustee Customer Services Branch as either a Personal Estates Officer or Estate Services Officer.

The Personal Estates Officer provides a personal administrative service to individual customers for protected, award and power of attorney estates under the incumbent’s control.  The Personal Estates Officer ensures acceptable rates of return on estate investments by regular investment strategy review and arranging for the sale and/or purchase of investments.  The Personal Estates Officer ensures that customer’s needs are satisfied within the provisions of relevant Acts, Regulations and office procedures. The Personal Estates Officer provides a check of critical estate management processes for all Personal Estate files on an annual basis; to ensure the accuracy, integrity and reliability of financial records including verification of financial statements plus fees and charges.

Estate Officers provide a personal administrative service to individual clients for either protected, award, power of attorney, deceased estates or trusts under the incumbent’s control. Estate Officers liaise with internal and external service providers and ensure that customer’s needs are satisfied within the provisions of relevant Acts, Regulations and office procedures.

Do you have what it takes to be a Customer Services Officer within Public Trustee? Do you like working in a fast paced customer service environment, where no two days are the same? Do you enjoy providing a high level of customer service and delivering results to some of the most vulnerable within our community? Are you able to identify risks within your own work practices? Can you effectively manage your own performance, manage (or influence) the wider team performance? Can you effectively manage conflict and escalate issues are required? Can you appropriately express your own views, while being respectful of the views of others?

If you answered ‘yes’ to these questions then we want you!

For more information about the Attorney-General’s Department and also the Public Trustee, please visit https://www.agd.sa.gov.au/ and https://publictrustee.sa.gov.au/.

 

Click here to download the Job and Person Specification PEO

Click here to download the Job and Person Specification ESO

Click here to download the Job Application Pack

Click here to download the Privacy Information Disclaimer

 

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be will provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

The Public Trustee will call upon candidates from the temporary pool to fill short term positions as they arise within The Public Trustee.

 

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions below.

For additional role information please refer to the two Job and Person Specifications (attached) or contact Public Trustee Human Resources on 8226 9294 or PT.HumanResources@sa.gov.au.

 

All applications must be submitted by answering the questions below and following the prompts in the next page to attach the relevant documents. 

 You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.

The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.

 

Please note: Application intake closes 11:30pm, Sunday 31st January 2021

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